1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@luulaa.co with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  1. Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

  1. Self Collection 

If you have selected the self collection option instead of shipping, items can be self collected at: 

The Luulaa Showroom 
Email us at hello@luulaa.co to make an appointment

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in Singapore. We also accept orders from international customers on a case-by-case basis. Email us a request at hello@luulaa.co

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Delivery Instructions

You can provide special delivery instructions on the Contact Us page of our website.

  1. Damaged Items in Transport (Applicable in Singapore)
    If there is any damage to the packaging on delivery, contact us immediately at hello@luulaa.co
  2. Questions

If you have any questions about the delivery and shipment or your order, please contact us at hello@luulaa.co